55 Club - Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account, make a deposit, or contact our support team, we collect information you voluntarily provide, including:

• Full name, date of birth, and gender
• Email address and mobile number
• Government-issued identity documents submitted for KYC verification (such as Aadhaar, PAN card, or passport)
• Payment details, including UPI IDs, bank account numbers, and transaction records

Information Collected Automatically

When you access or use the 55 Club platform at the55club.org, we automatically collect certain technical data, including:

• IP address, device type, operating system, and browser type
• Pages visited, features used, session duration, and click-stream data
• Geolocation data (country and region level) derived from your IP address
• Cookies, pixel tags, and similar tracking technologies that help us recognise your device and preferences

Information From Third Parties

We may receive information about you from payment processors, identity verification providers, fraud-detection services, and analytics partners in order to validate your identity, process transactions, and maintain platform security.

How We Use Your Information

Account Management and Service Delivery

We use your personal information to create and manage your 55 Club account, verify your identity in compliance with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, process deposits and withdrawals, and provide customer support.

Security and Fraud Prevention

Your information enables us to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited activities. We may share relevant data with law enforcement or regulatory authorities where required by law or court order.

Legal and Regulatory Compliance

55 Club processes personal data to meet obligations under applicable Indian laws and regulations, including record-keeping requirements, tax reporting, and responding to lawful requests from government authorities.

Platform Improvement and Analytics

We analyse aggregated and anonymised usage data to understand how players interact with our platform, identify technical issues, and improve features, game offerings, and overall user experience. This analysis does not identify you personally.

Communications and Promotions

We may use your contact details to send transactional notifications (such as deposit confirmations and account alerts) and, with your consent, promotional communications about bonuses and new features. You may withdraw consent for marketing communications at any time by following the unsubscribe link in any email or by contacting our support team.

Retention of Your Data

We retain personal information for as long as your account remains active and for a minimum period thereafter as required by applicable law, typically five (5) years following account closure, to satisfy legal, regulatory, and audit obligations. After this period, data is securely deleted or anonymised.

Your Rights

Access and Portability

You have the right to request a copy of the personal data we hold about you and, where technically feasible, to receive it in a structured, commonly used, machine-readable format.

Correction

If any personal information we hold is inaccurate or incomplete, you may request that we correct or update it. Where identity documents are involved, we may require supporting evidence before making amendments.

Deletion

You may request the deletion of your personal data. Please note that we may be unable to fulfil deletion requests where retention is required by law or is necessary to resolve disputes, detect fraud, or enforce our Terms and Conditions.

Restriction and Objection

You have the right to request that we restrict processing of your data in certain circumstances, for example, while a correction request is under review. You may also object to processing carried out on the basis of our legitimate interests, and we will cease such processing unless we can demonstrate compelling legitimate grounds.

Withdrawal of Consent

Where we rely on your consent as the lawful basis for processing (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Tracking

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 55 Club platform. Our Cookie Policy, available on the55club.org, provides further detail on the cookies we use and how to control them.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to [email protected]. We will acknowledge your request within 72 hours and endeavour to respond fully within thirty (30) days. Complex or high-volume requests may require an extension of up to a further thirty (30) days, of which we will notify you in advance.

Contact Us

For privacy-related queries or to exercise your data rights, please contact our Privacy team:

Email: [email protected]

We aim to respond to all enquiries within 3 business days.